Bestselling Author

Entrepreneur Magazine’s Ultimate Guide to Pinterest for Business

Pinterest for Business by Karen LelandEntrepreneur Magazine’s Ultimate Guide to Pinterest for Business aims to provide both beginning users and seasoned veterans with the ability to find their specific area of interest “at a glance.” It uses step-by-step how-to, sidebars, examples, case studies, expert interviews, and tip sheets to show you how, from setup to strategy, you can use Pinterest for your promotional, branding, and marketing objectives. Read more…

Watercooler Wisdom

Watercooler Wisdom by Karen LelandWatercooler Wisdom is not a “business as usual” business book. It is a primer, a practical, down-to-earth user’s manual that provides pertinent and powerful techniques for coping with conflict, pressure, and change – the three greatest stressors for workers worldwide. Read more …

 

Time Management In An Instant

Time Management in An Instant by Karen LelandTime Management In An Instant helps you to overcome feelings of overload and avoid the traps that lead to an unproductive relationship with time. It offers field-tested time habits and expert advice based on the latest research that will help you better manage, create and spend your time with more satisfaction and results. Read more …

 

Email In An Instant

Email in an Instant by Karen LelandE-mail In An Instant helps you gain mastery over your mail box and be more effective at getting your messages across with style and impact as well as managing and responding to the messages you receive. The book shows everyone from corporate executives to stay at home moms how to improve their email efficiency. Read more …

 

Public Speaking In An Instant

Public Speaking in an Instant by Karen LelandPublic Speaking In An Instant shows you how to make all your presentations professional, polished and painless. The book provides time proven techniques on writing an engaging presentation, developing an interactive style, reading and responding to an audience and making the most of visual aids. Read more …

 

Customer Service For Dummies

Customer Service by Karen LelandCustomer Service For Dummies offers practical advice for getting through the everyday challenges at work. It teaches you how to deal with angry customers; how to manage and develop your staff so they can become service heroes; and it provides you with techniques for achieving gold level service at bronze level cost. Read more …

Customer Service In An Instant

Customer Service in an Instant by Karen LelandCustomer Service In An Instant will help you learn how to create and project a winning service attitude in the often stress-filled environment of work; discover powerful actions you can take to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and co-workers. Read more …