Customer Service In An Instant: 60 Ways to Win Customers and Keep Them Coming Back
As most corporate giants and small businesses alike have realized, service – both on line and off – is a critical concern for surviving and thriving in today’s fast paced, quick changing and high tech environment. One study shows that it costs six times more to gain a new customer, then to retain a current one.
Customer Service In An Instant will help you learn how to create and project a winning service attitude in the often stress-filled environment of work; discover powerful actions you can take to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and co-workers.
Filled with real world, practical advice gathered from Fortune 500 companies, small businesses and entrepreneurs around the world, Customer Service In An Instant is a must read for any front-line manager or employee whose job involves frequent contact with external or internal customers by telephone, email or face-to-face. The book will provide you with the essential skills you need to create the kind of service partnerships that lead to both satisfied customers and staff including:
Use technology to create customer closeness
- Bounce back from service breakdowns
- Win loyalty points by taking service initiative
- Discover the power of pacing
- Understand customer’s core concerns
- Learn the most powerful two sentences in customer service
- Master the four core customer styles
- Learn to ‘say no’ with service
- Win over difficult customers
- Cut problem solving time in half
- Shift from stress talk to smart talk
